Frequently Asked Questions

How much is the shipping fee?

We offer free shipping within the Philippines on orders over ₱1,000.
For orders below ₱1,000, please see below for the delivery fees.
Metro Manila (Ninja Van) - ₱59
Outside Metro Manila/Provincial Areas (Ninja Van) - ₱99

How long is the delivery?

Delivery time within the Philippines

Your package will be dispatched within 24 to 48 hours (1-2 business days) after we have confirmed your payment or order. Tracking numbers and instructions will be sent to your email after the shipment.

Metro Manila - Your package will arrive within 1 to 4 working days upon shipment.

Greater Manila & Provincial Areas - Your package will arrive within 3 to 10 working days upon shipment.

*Deliveries may be subject to delays in situations we cannot control. e.g. natural disasters, pandemics, government restrictions, etc. Working days exclude weekends and holidays.

For more information regarding international shipping, please do not hesitate to write us at support@visioneerbrand.com

Do you have cash on delivery?

Yes. We accept COD in major cities within the Philippines. Note: Buyers who have failed COD order delivery will be suspended from using COD (blacklisted).

*Failed order includes rejecting to accept COD orders & failing to receive package after the 2nd delivery attempt by our Integrated Couriers. All of which leads to order cancellation.

Payment Options & Payment Guide

－For "Maya QR/Gcash QR, Unionbank, GrabPay, Credit Card & Debit Card", please select "QR code, E-Wallet and Card Payments".

－For Online Banking, Bank Deposits, Remittance, Bayad Center and more, Kindly select "DRAGONPAY", then enter your Email Or Mobile# and CLICK on the "Send Instructions via Email/Mobile" Button.

－For "Cash On Delivery", please select Cash On Delivery(COD). Strictly NO Cancellations once the order is shipped.

How to track my order?

To track your order, please use the tracking number that we have sent to you through email at https://www.ninjavan.co/en-ph/tracking

Do not hesitate to write us at support@visioneerbrand.com if you need help with the delivery.

Do you ship internationally?

Yes, we offer free express international shipping (5-7 working days) on orders worth $150 & up.
For orders below $150, there is a delivery charge. The standard delivery time is 3 to 7 working days. The shipping fee will be shown at the checkout after you have entered your delivery address. Every country has different rules for importing goods from abroad. You may need to pay import tax and duty depending on the local rules. Any applicable VAT/duties are the sole responsibility of the client.

For more information regarding international shipping, you can write us at support@visioneerbrand.com

Do you accept returns & exchanges?

We only accept returns & exchanges if the product that you received is defective. Our return & exchange window is 7 days from the receipt of your order. Please send us an email with photos of the defect at support@visioneerbrand.com. If 7 days have gone by, unfortunately, we can't offer you an exchange. To be eligible for a return & exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns & exchanges due to a change of mind and minor flaws including but not limited to tiny scratches and bubbles that may occur during the manufacturing process. Rest assured, they do not affect the actual performance of our eyewear in providing eye protection. Items that are on sale (less than perfect) are not eligible for returns and exchanges.We do not offer refunds due to change of mind

*For prescription glasses orders, we do not allow cancellation of orders once your order is processed.

Does your eyewear have sizes?

Each design of glasses comes in one size only. Some designs may be bigger than other ones. We advise you to check the measurements and frame size of the eyeglasses in the product description.

This serves as a guide in the fitting of the glasses.

Fit GUIDE BY FRAME WIDTH

Adult

Small fit: 126 - 132 mm

Medium fit: 133 - 139 mm

Large fit: 140+ mm

Children: 115 - 120 mm (3-7 yrs old)

Pre-teens: 121- 129 mm (8-12 yrs old)

Teens: 130+ mm (13 yrs old & above)

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A friendly tip: If you're going for the oversized look, get a slightly bigger frame! 🤓

Do you offer graded lens?

Yes. We do :) For prescription eyeglasses, you can go to this https://visioneerbrand.com/collections/prescription-eyeglasses. All you need is your most recent lens prescription from your optometrist.

I don't have a lens prescription form. What should I do?

We're sorry but we need your most recent prescription lens form in order to process your order. You can visit your nearest optical shop and get your eye check up.

What is a lens index? How do I choose the right lens index?

The thickness of your lens is indicated by a lens index. The higher the index, the thinner the lens is.

High index lenses are suitable for higher grade power, while low index lenses are suitable for lower grade power.

Standard lens index can cater grade power from 0.00 to 3.00 grade power

Super Thin lens index can cater from 0.00 to 6.00 grade power

Ultra Thin lenx index can cater from 0.00 to 10.00 grade power

*Note. The default lens index is Standard type. Additional charges may apply for high-grade, thinner index lens and complex prescription(astigmatism /myopia / progressive /multifocal), please email our prescription team at prescription@visioneerbrand.com before placing an order if you have higher and complex prescription.

Do you have a physical store?

Our products are exclusively available online at VisioneerBrand.com ❤️ We ship worldwide. For our customers in the Philippines, we also offer Cash on Delivery through our trusted local fulfillment center.