Help Center

Shipping within Philippines

We offer free shipping within Philippines on total over ₱1,200. For orders below ₱1,200, there is a flat rate delivery fee.

• Metro Manila (Ninja Van) - ₱60
• Outside Metro Manila/Provincial Areas (Ninja Van) - ₱120

International Shipping

We offer free international shipping on orders worth $100 & up. For orders below $100, there is a delivery charge.

For other inquiries regarding shipping, please do not hesitate to write us at support@visioneerbrand.com

Your package will be dispatched within 24 to 48 hours (1-2 business days) after we have confirmed your payment or order. Tracking numbers and instructions will be sent to your email after the shipment. 

*We do not ship on weekends. If your order is placed after 11am on Friday, it will be shipped on Monday.  

Delivery within the Philippines

Metro Manila (Ninja Van) - Your package will arrive within 1 to 4 working days upon shipment.  

Greater Manila & Provincial Areas (Ninja Van) - Your package will arrive within  3 to 9 working days upon shipment.   

*Deliveries may subject to delays in situations that we cannot control. e.g. natural disasters, pandemic, government restrictions, etc. Working days exclude weekends and holidays. 

 

International Shipping via EMS ( Express Mail Service ) & Philpost

International packages are coursed through Singapore Post and Philpost postal system. The average transit time for EMS is 7 to 15 working days and 15 to 25 working days for Postal. 

*Working days exclude weekends and holidays. 

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

 

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

Prepaid orders are orders that have been paid prior to shipping. 

We accept online banking, bank deposits and money remittance through Dragonpay.  For more payment options, please select Dragonpay as your payment method. * Cash on delivery is now available within Metro Manila & Greater Manila. 

 

Below are the other payment options powered by DRAGONPAY: 

ONLINE BANKING

- BDO Internet Banking

- BPI ExpressOnline / Mobile(Funder Transfer)

- BPI ExpressOnline(Bills Payment)

- Metrobank direct

- Chinabank Online

- Landbank ATM Online

- RCBC AccessOne

- Unionbank Internet Banking

- UCPB Connect

- Coins.ph wallet /Bitcoin

- Grabpay

 

OVER THE COUNTER / ATM BANKING

- Banco de Oro ATM (BDO ATM)

- BDO Cash Deposit w/ Ref

- BPI Bills Payment

- Metrobank Cash / Check Payment

- Chinabank ATM / Cash Payment

- EastWest Online / Cash / Check Payment

- Landbank Cash Payment

- PNB e-Banking Bills Payment

- PNB ATM

- PNB Cash Payment

- RCBC ATM / CASH / Check Payment

- RCBC Savings Cash Payment

- Security Bank ATM Bills Payment

- Security Bank Cash Payment

- Unionbank Cash Payment

- UCPB ATM / Cash Payment

 

OVER THE COUNTER OTHERS

- Bayad Center

- LBC

- SM Dept / Supermarket / Savemore Counter

- Cebuana Lhuillier PeraPal

- M. Lhuillier

- Robinsons Dept Store

- ECPAY (Pawnshops, Payment Centers)

- RuralNet Banks and Coops

 

MORE

- BPI BanKO

Yes. We accept COD in major cities within the Philippines.  

Note: Buyers who have failed COD orders will be suspended from using COD (blacklisted). 

 *Failed order includes rejecting to accept COD orders & failing to receive package after the 2nd delivery attempt by our Integrated Couriers. All of which leads to order cancellation.

Returns and Exchanges 

Our products are inspected before delivery. If you receive a defective or damaged product, please send us an email at support@visioneerbrand.com as soon as you have received your order. Our return & exchange window is 7 days from the receipt of your order. If 7 days have gone by, unfortunately, we can't offer you an exchange.  To be eligible for a return & exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns & exchanges due to a change of mind and minor flaws including but not limited to tiny scratches and bubbles that may occur during the manufacturing process. Rest assured, they do not affect the actual performance of our eyewear in providing eye protection.

We do not offer refunds due to change of mind

*For prescription glasses orders, we do not allow cancellation of orders once your order is processed. 

Shipping through Ninja Van

To check the status of your package, please enter your tracking number at https://www.ninjavan.co/en-ph/?tracking_id=

For delivery concerns, you may email Ninja Van at support_ph@ninjavan.co

 

Shipping through LBC

To check the status of your package, please enter your tracking number at https://www.lbcexpress.com/track/?tracking_no=

 

Need help? Shoot us an email support@visioneerbrand.com

No. They are one size only. Some designs may be bigger than other ones. We advise you to check the measurements of the eyeglasses in the product description. 

SIZE GUIDE BY FRAME WIDTH

 

ADULT

Small: 126 - 132 mm

Medium: 133 - 139 mm

Large: 140+ mm

 

KIDS

Small: 115 - 120 mm
*3-7 yrs old

Medium: 121- 129 mm
*8-12 yrs old

Large: 130+ mm
*13-19 yrs old

*Recommended age

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A friendly tip: If you're going for the oversized look, get one size bigger! 🤓

Click here for face shape guide! 

Need help?  ✉️  support@visioneerbrand.com

Yes. We do :) For prescription eyeglasses, you can go to this link: https://visioneerbrand.com/collections/prescription-eyeglasses . All your need is your most recent lens prescription from your optometrist. 

We're sorry but we need your most recent prescription lens form in order to process your order. You can visit your nearest optical shop and get your eye check up. 

The thickness of your lens is indicated by a lens index. The higher the index, the thinner the lens is.

High index lenses are suitable for higher grade power, while low index lenses are suitable for lower grade power.

If your total power is below 3, choose 1.56 Standard lens.

If your total power is between 4 to 6, choose 1.61 Super Thin lens.

If your total power is between 7 to 10, choose 1.67 Ultra Thin lens.

 

*Note. The default lens index is 1.56. Additional charges may apply for high-grade, thinner index lens and complex prescription(astigmatism /myopia / progressive /multifocal), please email our prescription team at prescription@visioneerbrand.com before placing an order if you have higher and complex prescription.

*Note. The default lens index is 1.56. Additional charges may apply for high-grade, thinner index lens and complex prescription(astigmatism /myopia / progressive /multifocal), please email our prescription team at prescription@visioneerbrand.com for more information before placing an order.

Visioneer Digital Protection glasses have slightly yellowish lenses. They are designed to reduce glare from the digital screens, increase contrast and improve visual clarity. The yellow-tinted lenses make it easier to stare at the screen for a longer period of time. 

Unlike our Digital Protection lens, the Light-adaptive Digital Protection lens doesn't have that blue reflection. It uses advanced lens technology that has built-in blue blocking feature.  Light-Adaptive Digital Protection glasses are photochromic but also do the job of eliminating harmful blue light from your digital screens and blocking UVA & UVB rays. 

Light-Adaptive Digital Protection glasses are activated by direct UV rays. They turn to grey-tinted lenses when exposed to sunlight. Excessively high or low temperature can affect the lens change. The lens won't be as dark when the temperature is too high due to the molecules' thermal process. In colder temperatures, the lens gets darker but not as dark as sunglasses. 

You can test your glasses by covering either left or right lens with wiper, putting the eyeglasses directly under the sun and comparing both lenses. If the lens color stays the same, you can send us an email at support@visioneerbrand.com to replace your eyeglasses. 

RGB test is intended for testing anti-blue light glasses with amber/red-tinted lenses only. It will not work on clear (or almost clear) anti-blue light glasses. Amber or red-tinted anti-blue light glasses are best used before bedtime. You don't want to wear them during the day because of the color distortion and the fact that they block ALL blue light. Not all blue light is harmful. Our body needs some blue light exposure to boost alertness and elevate mood. Our glasses reduce the amount of blue light that reaches the eye without causing too much color distortion. 

Light-Adaptive Digital Protection Ultra is with Ultra-high-definition (UHD) lens that offers superior visual clarity.Feeling dizzy is normal when wearing new glasses. Our body, brain, and eyes will naturally take time to adjust to new clear and vivid images.We recommend wearing the glasses gradually starting at 5 minutes everyday, until your eyes completely adjust and you can wear them for more than 5 hours without dizziness.

No. Our products are available exclusively online only.  We ship nationwide. 

Cleaning your eyeglasses daily with warm water and soap is the best way to keep your lenses clear. Apply a small amount of lotion-free liquid soap on your lenses and run your glasses under a gentle stream of warm water. Do not use alcohol and tissue to wipe your glasses. 

Most nose pads tend to jiggle a bit to conform to the shape of your nose and make it more comfortable on your nose.