Help Center

FAQs

Shipping & Delivery

Is there a shipping fee?

How long does delivery usually take?

Registration

Do I need to register?

Why should I become a registered user?

Payment

What is prepaid?

Aside from credit card, what are the other payment options?

Do you have cash on delivery?

Returns & Exchanges

Do you accept returns and exchanges?

Track Your Order

How can I check the status of my package?

Size

Does your eyewear have sizes?

Eyeglasses size guide

Prescription Eyeglasses

Do you offer graded lens?

I don't have a lens prescription form. What should I do?

What is a lens index? How do I choose the right lens index?

Prescription for high grade power and complex prescription

Lens

Why is my lens yellowish?

Why Light-Adaptive Digital protection glasses don't have that blue reflection?

Why my Light-Adaptive Digital Protection glasses are not changing color?

I did the RGB test but it didn't work..

I feel dizzy wearing LA Ultra. Is this graded?

Other questions

Do you have a physical store?

My lens is dirty and oily. How do I clean my eyeglasses?

My nose pads are loose. Is that normal?