Help Center

Shipping within Philippines

We offer free shipping within Philippines on orders worth P1000 & up. For orders below P1000, there is a flat rate delivery fee. 

• Metro Manila Areas - P60  
• Outside Metro Manila or Provincial Areas - P145
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International Shipping

• We offer free international shipping on orders worth $100 & up. For orders below $100, there is a delivery charge.

For other inquiries regarding shipping, please do not hesitate to write us at support@visioneerbrand.com

IMPORTANT : Due to the corona virus, please expect longer delivery period. (3 to 15 working days).  Thank you for your understanding! 

Your package will be dispatched within 24 to 48 hours (1-2 business days) after we have confirmed your payment or order. Tracking number and instructions will be sent through email after the shipment. 

*If you have placed your order on Saturday or Sunday, your package will be dispatched on Monday.  

Delivery within Philippines

Metro Manila - Your package will arrive within 1 to 4 working days upon shipment.  

Greater Manila & Provincial Areas- Your package will arrive within  3 to 8 working days upon shipment.   

*Due to the corona virus, please expect longer delivery period. (3 to 15 working days)

Working days exclude weekends and holidays. 

International Shipping via EMS ( Express Mail Service ) & Philpost

International packages are coursed through Singapore Post and Philpost postal system. The average transit time for EMS is 7 to 15 working days and 15 to 25 working days for Postal. 

*Working days exclude weekends and holidays. 

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

• You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

• You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

Prepaid orders are orders that have been paid prior to shipping. 

We accept bank deposits and money remittance through Dragonpay.  For more payment options, please select Dragonpay as your payment method.   * Cash on delivery is now available within Metro Manila & Greater Manila. *

Below are the other payment options powered by DRAGONPAY: 

———ONLINE BANKING———

- BDO Internet Banking

- BPI ExpressOnline / Mobile(Funder Transfer)

- BPI ExpressOnline(Bills Payment)

- Metrobank direct

- Chinabank Online

- Landbank ATM Online

- RCBC AccessOne

- Unionbank Internet Banking

- UCPB Connect

- Coins.ph wallet /Bitcoin

- Grabpay

———OVER THE COUNTER / ATM BANKING———  

- Banco de Oro ATM (BDO ATM)

- BDO Cash Deposit w/ Ref

- BPI Bills Payment

- Metrobank Cash / Check Payment

- Chinabank ATM / Cash Payment

- EastWest Online / Cash / Check Payment

- Landbank Cash Payment

- PNB e-Banking Bills Payment

- PNB ATM

- PNB Cash Payment

- RCBC ATM / CASH / Check Payment

- RCBC Savings Cash Payment

- Security Bank ATM Bills Payment

- Security Bank Cash Payment

- Unionbank Cash Payment

- UCPB ATM / Cash Payment

———OVER THE COUNTER OTHERS———  

- Bayad Center

- LBC

- SM Dept / Supermarket / Savemore Counter

- Cebuana Lhuillier PeraPal

- M. Lhuillier

- Robinsons Dept Store

- ECPAY (Pawnshops, Payment Centers)

- RuralNet Banks and Coops

———MORE———  

- Globe GCash

- BPI BanKO

Yes. We accept COD in major cities within the Philippines.  

Note: Buyers who have failed COD orders will be suspended from using COD (blacklisted). 

 *Failed order includes rejecting to accept COD orders & failing to receive package after the 2nd delivery attempt by our Integrated Couriers. All of which leads to order cancellation.

Returns and Exchanges

We offer 7 days FREE replacement of our goods if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at support@visioneerbrand.com. This policy only last 7 days upon receipt of product,  If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We do not offer refunds and exchanges due to change of mind. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping through Ninja Van

To check the status of your package, please enter your tracking number at https://www.ninjavan.co/en-ph/?tracking_id=

For delivery concerns, you may email Ninja Van at support_ph@ninjavan.co

Shipping through LBC

To check the status of your package, please enter your tracking number at https://www.lbcexpress.com/track/?tracking_no=

No. They are one size only. Some designs may be bigger than other ones. We advise you to check the measurements of the eyeglasses in the photo description.